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         nsbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbe
         darf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.<br
          /> Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Fina
         nzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz te
         ilgenommen hatten.</p> <p>„Die positive Rückmeldung ist gerade in Zeiten
          der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterin
         nen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu
          ermöglichen“, so Jan-Philip Poppelbaum, Vorsteher des Finanzamts Kaisers
         lautern.</p> <p>Die Teilnehmer an der Befragung sind, wie auch im landeswei
         ten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt di
         e Schulnote 2,3. Dabei äußerten 68 Prozent, dass sie mit dem für sie zust
         ändigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Sc
         hulnote 2) sind.</p> <p>Die Mitarbeiter im Finanzamt Kaiserslautern erhalte
         n für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,8 und
          2,1). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer pe
         rsönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert.
          Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Er
         reichbarkeit ihres Finanzamtes wichtig.</p> <p>Verbesserungsbedarf sehen di
         e Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei de
         n Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finan
         zamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Not
         e 3,7 (befriedigend).<br /> Ein im Jahr 2019 initiiertes Kooperationsprojekt
          zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder u
         nd dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konk
         ret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verstän
         dlicher zu gestalten. &n...
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Große Zufriedenheit mit dem Finanzamt Kaiserslautern

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Kaiserslautern sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

„Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen“, so Jan-Philip Poppelbaum, Vorsteher des Finanzamts Kaiserslautern.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,3. Dabei äußerten 68 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Kaiserslautern erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,8 und 2,1). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,7 (befriedigend).
Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.  

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-kaiserslautern.de abrufbar.

 

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